TERMS & CONDITIONS

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TERMS & CONDITIONS

Effective Date: August 22, 2026
Last Updated: August 22, 2026

Welcome to Metro Mile Delivery LLC. These Terms & Conditions (“Terms”) govern your use of the Metro Mile Delivery website, online booking features, and services provided by Metro Mile Delivery LLC (“Metro Mile Delivery,” “Metro Mile,” “we,” “our,” or “us”).

By accessing our website, scheduling an appointment, submitting information, making a payment, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use the website or book services through Metro Mile Delivery.

ABOUT METRO MILE DELIVERY

Metro Mile Delivery LLC provides mobile testing, specimen collection, and related services for individuals, employers, organizations, agencies, and other clients.

Services may include:

DOT and Non-DOT specimen collections
Drug and alcohol testing services
Urine specimen collections
Oral fluid collections
Hair and nail collections
Breath alcohol testing
DNA specimen collections
Rapid testing services
Fingerprinting
Background screening services
Mobile collection services
Other related services offered from time to time

Service availability may vary based on location, scheduling, laboratory availability, testing requirements, and other circumstances.

ELIGIBILITY & AUTHORIZATION

By scheduling a service, you represent that you are legally authorized to request the service for yourself or on behalf of another individual, employee, organization, minor, or other party when applicable.

Certain services may require additional authorization, identification, consent, employer documentation, court paperwork, laboratory requisitions, or other documentation before a collection can be completed.

Metro Mile Delivery reserves the right to decline or postpone a service when required authorization or documentation cannot be verified.

APPOINTMENTS

Appointments are subject to availability and are not guaranteed until confirmed.

Customers are responsible for providing accurate:

Contact information
Appointment location
Service selection
Testing information
Employer or agency information, when applicable
Required documentation
Other information reasonably necessary to complete the appointment

Providing incorrect or incomplete information may result in delays, additional charges, rescheduling, or inability to complete the requested service.

MOBILE SERVICE

Metro Mile Delivery may provide mobile collection services at homes, workplaces, job sites, care facilities, businesses, or other approved locations.

Customers requesting mobile service are responsible for:

Providing an accurate service address
Ensuring the collector can safely access the location
Providing appropriate parking or access information when necessary
Ensuring the person being tested is present and prepared
Providing a safe and appropriate collection environment when required
Informing Metro Mile Delivery of relevant access restrictions before the appointment

Metro Mile Delivery reserves the right to discontinue or refuse an appointment if a location is unsafe, inaccessible, inappropriate for the required collection, or presents unreasonable risk to the collector.

Travel or mobile service fees may apply.

IDENTIFICATION & DOCUMENTATION

Valid identification may be required before certain services can be completed.

Depending on the service, customers may also be required to provide:

Employer authorization
Agency paperwork
Court documentation
Laboratory requisitions
Chain-of-custody forms
Physician or provider orders when applicable
Testing kits
Other service-specific documentation

Failure to provide required identification or documentation may prevent completion of the appointment.

DOT & WORKPLACE TESTING

DOT-regulated collections are performed according to applicable federal requirements when the requested service falls under a regulated testing program.

Employers, designated employer representatives, third-party administrators, laboratories, medical review officers, and other authorized parties may have responsibilities separate from Metro Mile Delivery.

Metro Mile Delivery is not responsible for an employer's compliance program, testing decision, employment action, or interpretation of a laboratory result.

Non-DOT workplace testing may be subject to employer policies, state law, laboratory procedures, and other applicable requirements.

SPECIMEN COLLECTION & CHAIN OF CUSTODY

When applicable, Metro Mile Delivery follows appropriate specimen collection, documentation, handling, and chain-of-custody procedures for the requested service.

Customers and donors must follow reasonable collector instructions necessary to complete the collection.

A collection may be discontinued, documented, or rescheduled when circumstances prevent completion according to applicable procedures.

LABORATORY TESTING

Metro Mile Delivery may collect specimens that are subsequently tested or processed by independent laboratories.

Unless expressly stated otherwise, Metro Mile Delivery does not control:

Laboratory processing times
Laboratory testing methodologies
Laboratory operating schedules
Confirmation testing
Medical review procedures
Laboratory reporting systems
Delays caused by shipping or transportation
Decisions made by independent laboratories or authorized reviewing parties

Laboratory services may be subject to separate terms, requirements, and privacy practices.

TEST RESULTS

Result availability varies according to the type of service, specimen, laboratory, testing method, confirmation requirements, and other circumstances.

Any turnaround time provided is an estimate unless expressly guaranteed in writing.

Results may be released to an authorized:

Individual
Employer
Agency
Court
Healthcare professional
Medical Review Officer
Program administrator
Laboratory client
Other requesting party

depending on the service and applicable authorization.

Metro Mile Delivery cannot guarantee that the individual tested will personally receive results when testing was ordered or administered through another authorized party.

DNA COLLECTION SERVICES

Metro Mile Delivery may provide DNA specimen collection services.

Collection services and laboratory analysis are separate functions when testing is performed by an independent DNA laboratory.

Legal DNA testing may require specific identification, witnessing, documentation, specimen handling, and chain-of-custody procedures.

Customers are responsible for informing Metro Mile Delivery whether testing is intended for legal or non-legal purposes before the collection.

Metro Mile Delivery does not guarantee that a particular DNA test or report will be accepted by a court, government agency, immigration authority, or other organization unless the appropriate testing and collection requirements have been satisfied.

RAPID TESTING

Certain rapid testing services may produce preliminary or screening results.

Depending on the test and circumstances, additional laboratory testing, medical evaluation, or confirmatory testing may be recommended or required.

Rapid testing services are not a substitute for emergency medical care or professional medical diagnosis.

If you are experiencing a medical emergency, seek appropriate emergency medical assistance.

PRICING & FEES

Prices may vary depending on:

Service selected
Testing panel
Specimen type
Mobile service location
Travel distance
Appointment time
After-hours service
Same-day or expedited requests
Laboratory requirements
Additional collection requirements

The applicable price will generally be displayed during booking, provided through a quote, or communicated before the service when reasonably possible.

Additional charges may apply when circumstances differ materially from the information provided during scheduling.

PAYMENT

Payment may be required before, at the time of, or after service depending on the appointment and payment arrangement.

Customers agree to provide accurate payment and billing information.

Payments may be processed through third-party payment providers. Those providers may maintain separate terms and privacy policies.

Failure to make required payment may result in cancellation, collection activity where legally permitted, or refusal of future services.

CANCELLATIONS & RESCHEDULING

Customers should cancel or reschedule appointments as early as possible.

Cancellation, rescheduling, missed-appointment, travel, or service-call fees may apply depending on the circumstances and applicable booking policy.

If a collector has already traveled to or arrived at the scheduled location, certain fees may remain due even if the collection cannot be completed.

Specific cancellation and rescheduling requirements presented during booking or in Metro Mile Delivery's Booking & Policies are incorporated into these Terms.

LATE ARRIVALS & MISSED APPOINTMENTS

Customers should be prepared and available at the confirmed appointment time.

Late arrival or unavailability may result in:

A shortened appointment window
Rescheduling
Additional waiting charges when applicable
A missed-appointment fee
Loss of certain booking fees where permitted

Metro Mile Delivery will make reasonable efforts to accommodate scheduling issues but cannot guarantee same-day rescheduling.

REFUNDS

Refund eligibility depends on the circumstances surrounding the appointment and the services already performed or costs already incurred.

Fees may be non-refundable when:

A collector has already traveled to the location
Collection services have begun or been completed
Testing supplies or kits have been used
A specimen has been shipped or submitted for processing
Laboratory charges have been incurred
A customer or donor fails to provide required documentation
A customer or donor fails to appear
The collection cannot be completed because required instructions were not followed

Any approved refund will be handled according to the applicable payment method and business policy.

SERVICE DELAYS

Although Metro Mile Delivery strives to provide timely service, delays may occur because of circumstances outside our reasonable control, including:

Traffic
Severe weather
Road closures
Emergencies
Laboratory delays
Shipping delays
Equipment issues
Technology outages
Supply shortages
Government restrictions
Other unforeseen circumstances

Metro Mile Delivery will make reasonable efforts to communicate significant appointment delays when possible.

NO MEDICAL ADVICE

Information provided through this website or during general customer-service communications is for informational and service-coordination purposes.

Unless expressly provided by an appropriately licensed healthcare professional acting within their scope of practice, Metro Mile Delivery does not provide medical diagnosis, treatment, or individualized medical advice through this website.

Questions concerning the medical meaning of laboratory results should be directed to an appropriate healthcare professional or other authorized reviewing provider.

WEBSITE INFORMATION

Metro Mile Delivery makes reasonable efforts to keep website information accurate and current.

However, service descriptions, prices, availability, operating information, and other website content may change.

We do not guarantee that every website statement will always be complete, current, or error-free.

Metro Mile Delivery reserves the right to correct errors and update website information without prior notice.

ACCEPTABLE WEBSITE USE

You agree not to use this website:

For unlawful or fraudulent purposes
To impersonate another person
To submit false appointment or testing information
To interfere with website security or operation
To attempt unauthorized access to systems or information
To distribute malicious software or code
To misuse booking, contact, or communication features
In any manner that violates applicable law or the rights of others

Metro Mile Delivery may restrict access when misuse is suspected.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Metro Mile Delivery website, branding, logo, graphics, written content, page designs, and other original materials are owned by or licensed to Metro Mile Delivery LLC.

Website content may not be copied, reproduced, distributed, republished, or commercially exploited without appropriate authorization, except as permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

THIRD-PARTY WEBSITES & SERVICES

Our website may contain links or integrations involving third-party:

Laboratories
Booking systems
Payment processors
Mapping services
Communication platforms
Other external services

Metro Mile Delivery does not control independently operated third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Use of third-party services may be subject to separate agreements.

PRIVACY

Use of personal information submitted through the website or in connection with our services is addressed in the Metro Mile Delivery Privacy Policy.

By using our services, you acknowledge that certain information may need to be shared with authorized laboratories, employers, agencies, courts, service providers, or other parties as necessary to complete the requested service and as otherwise permitted or required by law.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Metro Mile Delivery LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services.

Metro Mile Delivery is not responsible for losses resulting solely from actions, errors, decisions, processing times, or systems controlled by independent laboratories, employers, agencies, shipping providers, payment processors, or other third parties.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Metro Mile Delivery LLC and its owners, employees, contractors, and representatives from claims, liabilities, damages, or expenses arising from your unlawful misuse of the website or services, material violation of these Terms, or intentional submission of false or unauthorized information.

GOVERNING LAW

These Terms will be governed by the laws of the state in which Metro Mile Delivery LLC is legally established or otherwise specified by applicable agreement, without regard to conflict-of-law principles.

Any dispute will be handled in an appropriate court or forum having jurisdiction, unless another dispute-resolution procedure is required by applicable law or a separate written agreement.

CHANGES TO THESE TERMS

Metro Mile Delivery may revise these Terms periodically to reflect changes in services, business practices, technology, or applicable requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website or services after an updated version becomes effective constitutes acknowledgment of the revised Terms to the extent permitted by law.

ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, applicable Booking & Policies, service-specific agreements, authorizations, and other terms presented during booking, constitute the applicable agreement regarding use of the website and requested services.

Service-specific written agreements may control where they conflict with these general website Terms.

CONTACT US

Questions regarding these Terms & Conditions may be directed to:

Metro Mile Delivery LLC
Mobile Lab & Diagnostic Services
Owner: Felicia Strozier
Phone: 888-638-0057

Additional contact options are available through the website's Contact Us page.