PRIVACY POLICY

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PRIVACY POLICY

Effective Date: August 22, 2026
Last Updated: August 22, 2026

Metro Mile Delivery LLC (“Metro Mile Delivery,” “Metro Mile,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, scheduling services, communicating with us, or using our mobile testing and collection services.

This Privacy Policy explains the types of information we may collect, how that information may be used and disclosed, and the choices available to you.

By using this website or submitting information to Metro Mile Delivery, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT

Depending on how you interact with Metro Mile Delivery, we may collect information such as:

Personal Information

Name
Telephone number
Email address
Mailing or service address
Appointment information
Employer or organization information
Payment and billing information
Communications you send to us

Service & Collection Information

When necessary to provide a requested testing or collection service, we may receive or collect additional information such as:

Date of birth
Identification information
Employer, agency, court, or requesting-party information
Testing or collection authorization information
Specimen collection information
Chain-of-custody documentation
Laboratory or testing information
Other information necessary to complete the requested service

The specific information required will depend on the service being provided.

Website & Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Pages visited
Date and time of visits
Referring website or source
Website interactions
Cookie and similar technology information

This information may be used to operate, secure, maintain, and improve the website.

HOW WE USE INFORMATION

Metro Mile Delivery may use information we collect to:

Schedule and manage appointments
Provide requested testing and collection services
Verify identity when required
Communicate about appointments or services
Complete required documentation
Maintain appropriate chain-of-custody procedures
Coordinate with laboratories, employers, agencies, courts, healthcare professionals, or other authorized parties when applicable
Process payments
Respond to questions and customer-service requests
Maintain business and service records
Improve our website and services
Prevent fraud, misuse, or security incidents
Comply with applicable laws, regulations, contractual requirements, legal processes, or government requests

We do not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or authorization when required.

TESTING, SPECIMEN & SENSITIVE INFORMATION

Certain services provided by Metro Mile Delivery may involve information that is sensitive in nature.

We take reasonable administrative, technical, and physical measures designed to protect information entrusted to us.

Testing and collection information is handled according to the requirements applicable to the particular service. Information may be shared with an authorized laboratory, employer, medical provider, court, agency, program administrator, testing administrator, or other authorized party when necessary to perform or complete the requested service.

Metro Mile Delivery does not make testing information publicly available.

LABORATORIES & THIRD-PARTY SERVICE PROVIDERS

Metro Mile Delivery may work with independent laboratories and other third-party providers to complete certain services.

Information may be provided to these parties when reasonably necessary to:

Process specimens
Conduct laboratory testing
Report authorized results
Process payments
Schedule appointments
Provide website functionality
Maintain business systems
Deliver other services requested by the customer

Third parties may maintain their own privacy policies and practices. Their handling of information may be governed by their own terms, policies, contracts, and applicable law.

EMPLOYER, COURT, AGENCY & THIRD-PARTY REQUESTED TESTING

Some appointments may be requested, authorized, or paid for by an employer, court, attorney, agency, program, or other third party.

In these circumstances, information relating to the collection or testing process may be provided to the authorized requesting party as permitted or required by the applicable testing program, authorization, contract, or law.

The individual being tested may not always be the party that receives the final laboratory result.

PAYMENT INFORMATION

When payment is required, payment information may be processed through third-party payment processors or booking platforms.

Metro Mile Delivery may receive information confirming the transaction, such as the amount paid, transaction status, customer name, or other transaction details.

Third-party payment providers process payment-card information according to their own security and privacy practices.

ONLINE BOOKING

When you schedule an appointment through our website or booking system, information submitted during the booking process may be processed by the technology provider used to operate that system.

Please only provide information requested and reasonably necessary to schedule or complete your service.

Do not submit unnecessary medical, financial, or other sensitive information through general website contact forms or chat features.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, improve performance, and maintain security.

Some technologies may be provided by third-party website, analytics, scheduling, or other service providers.

You may be able to control certain cookies through your browser settings or available website privacy controls. Disabling cookies may affect some website functionality.

COMMUNICATIONS

If you provide your telephone number or email address, Metro Mile Delivery may use that information to communicate with you regarding:

Appointment confirmations
Appointment changes
Service-related questions
Requested information
Customer support
Other communications related to your relationship with Metro Mile Delivery

Marketing communications, if used, will be handled in accordance with applicable requirements and available opt-out choices.

WHEN INFORMATION MAY BE DISCLOSED

Metro Mile Delivery may disclose information:

With your authorization
To laboratories and service providers necessary to complete your requested service
To authorized employers, agencies, courts, healthcare professionals, testing administrators, or other requesting parties when applicable
To comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests
To protect the rights, safety, security, or property of Metro Mile Delivery, our clients, or others
In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of the business, subject to applicable requirements

We do not sell personal information simply for monetary payment.

DATA SECURITY

Metro Mile Delivery uses reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary email, website chat, or general contact forms unless specifically instructed to do so through an appropriate method.

DATA RETENTION

We retain information for as long as reasonably necessary to:

Provide requested services
Maintain appropriate business records
Satisfy contractual obligations
Resolve disputes
Meet legal or regulatory requirements
Protect legitimate business interests

Retention periods may vary depending on the type of information and the service involved.

YOUR PRIVACY CHOICES

Depending on applicable law and the nature of the information, you may have the ability to request:

Access to certain personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain information
Information about how certain information has been used or disclosed
Withdrawal of certain permissions where applicable

Not every request can be granted. For example, Metro Mile Delivery may be required to retain certain testing, transaction, legal, contractual, or business records.

To submit a privacy-related request, please contact us using the information listed below. We may need to verify your identity before processing a request.

CHILDREN'S PRIVACY

Our general website is not directed toward children under the age of 13.

Testing or collection services involving a minor may be provided when appropriately requested or authorized by a parent, legal guardian, court, healthcare professional, agency, or other authorized party, depending on the circumstances and applicable requirements.

We do not knowingly solicit personal information directly from children through the general website for independent use of our services.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, booking platforms, laboratories, payment processors, or other external services.

Metro Mile Delivery is not responsible for the privacy practices, security, availability, or content of independently operated third-party websites.

We encourage users to review the privacy policies of third-party services before submitting information to them.

HEALTH INFORMATION & HIPAA

Certain information handled in connection with particular services may be subject to healthcare privacy requirements depending on the parties involved, the nature of the service, and applicable law.

This website Privacy Policy describes Metro Mile Delivery's general privacy practices. It is not intended to serve as a Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA) where a separate notice is legally required.

Where specific healthcare privacy requirements apply to a service or relationship, Metro Mile Delivery will handle applicable information according to those requirements.

CHANGES TO THIS PRIVACY POLICY

Metro Mile Delivery may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.

We encourage visitors to review this page periodically.

CONTACT US

If you have questions about this Privacy Policy or Metro Mile Delivery's privacy practices, please contact:

Metro Mile Delivery LLC
Mobile Lab & Diagnostic Services
Owner: Felicia Strozier
Phone: 888-638-0057

Additional contact methods may be available through our Contact Us page.